Shipping Policy

This Shipping Policy details the conditions under which we ship, estimated delivery times, applicable rates, and other important considerations.

 

 

Scope of Delivery

We ship to:

  • National Territory: Within Spain.
  • International Shipping: To certain selected countries. Shipping times and rates may vary depending on destination.

Processing Times

01. Order Processing

  • Domestic Orders: Orders are processed within 1-2 business days of receipt of order.
  • International Orders: Orders are processed within 2-4 business days.

Delivery times

01. National Delivery

  • Standard Shipping: 3-5 business days.
  • Express Shipping: 1-2 business days.

02. International Delivery

  • Standard Shipping: 7-14 business days, depending on destination.
  • Express Shipping: 3-7 business days, depending on destination.

Please note that these delivery times are estimates and may vary due to circumstances beyond our control, such as customs delays or courier service disruptions.

 

Shipping Rates

01. Domestic Shipping

  • Standard Shipping: [Fixed Rate or Weight/Volume Based].
  • Express Shipping: [Fixed Rate or Weight/Volume Based].

02. International Shipping

  • Standard Shipping: [Rate Based on Weight/Volume and Destination].
  • Express Shipping: [Rate Based on Weight/Volume and Destination].

Shipping rates are calculated and displayed at checkout.

Order Tracking

Once your order has been shipped, we will send you a confirmation email with a tracking number. You can use this number to track your order via the relevant courier service's website.

Taxes and Customs Duties

01. Domestic Shipping

All applicable national taxes are included in the product price and shipping fees.

02. International Shipping

International orders may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the responsibility of the customer and will be paid upon receipt of the shipment.

Returns and Refunds Policy

01. Damages and Shipping Problems

If you receive a damaged or incorrect product, please contact us within 7 days of receipt to resolve the issue. We will replace the product or issue a refund as necessary.

02. Returns

For more information about our return policy, please see our [Returns and Refund Policy](URL to return policy).